Refund Policy

At Fenorre, customer satisfaction is important to us. We are committed to providing high-quality products that support health, comfort, travel, family, and everyday living. If you are not completely satisfied with your purchase, we are here to help.

Returns may be requested within 30 days of delivery. To qualify for a return, items must be unused, in their original condition, and returned in their original packaging with all included accessories and components. Products that show signs of use, damage, alteration, or improper handling may not be eligible for a refund.

Certain products are not eligible for return or refund, including sale items, clearance products, gift cards, personalized items, customized products, and any products marked as final sale.

To initiate a return, please contact our support team at info@fenorre.com. When submitting a return request, please include your order number and a brief explanation of the reason for the return. If the item is damaged, defective, or incorrect, we may request photos to help us review the issue and provide the appropriate resolution.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In such cases, Fenorre will cover the return shipping costs or provide an alternative solution where appropriate.

Once the returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method used at checkout within 7 to 10 business days. Please note that additional processing time may be required by your bank or payment provider.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@fenorre.com. We will review the issue and work quickly to provide a replacement, refund, or other suitable resolution.

Orders may only be canceled before they have been processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

Fenorre reserves the right to update or modify this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on our website.

If you have any questions regarding this policy or need assistance with a return, please contact us at info@fenorre.com. We are committed to making your shopping experience as smooth and enjoyable as possible.